Service Agreements

1. Repairs
Harris Manchester College aims to deal with all registered repair needs as soon as possible.  For achieving optimum effectiveness and efficiency in both responses and use of maintenance staff time, the College has categorized repairs into the following categories:

Emergency – action within 24 hours, Monday to Friday; weekend as soon as possible and within 48 hours

Urgent repairs- action within 7 days

Non-urgent repairs- aim to complete within 28 days

Repairs should be reported directly to the Maintenance Department on maintenance-helpdesk@hmc.ox.ac.uk, giving

name of student
room number and building
description of fault
date and time

Emails will be checked daily by the Maintenance department and requested repairs prioritised by them by category and by date and time of reporting.

2. Cleaning of Student Residential Accommodation
Harris Manchester College aims to keep all areas clean and litter free.For achieving optimum levels of cleanliness and use of housekeeping staff’s time, the College aims to provide the following:

Monday – Friday daily clearance of litter from student rooms and communal kitchens and bathrooms

Monday – Friday cleaning of student wash basins

Monday – Friday cleaning of kitchens and bathrooms

Monday – Saturday daily cleaning of JCR and toilets

weekly vacuuming of student rooms

Any damage or concerns regarding the cleanliness of student areas to the should be reported to the Housekeeper: telephone (2)71022 or e-mail housekeeper@hmc.ox.ac.

3. External areas     
The College aims to keep its gardens, lawns and paths clean, free from litter and well maintained. In many ways this has to be a collaborative exercise involving all College members – students and staff – as well as those departments with specific responsibilities. College members are regularly reminded of their responsibilities in this regard.      ~

For its part, the College undertakes to:

ensure that the garden and lawn areas are properly maintained on a regular basis by a professional gardening service contracted in for the purpose

sweep and clear the main paths and paved areas at least once a week

grit the main paths, paved areas and car park as soon as possible, and within 24 hours, after any snowfall or formation of ice which creates a safety hazard for movement around the College site

Any problems or issues relating to the cleanliness or safety of the College grounds should be reported by e-mail to annette.duffell@hmc.ox.ac.uk